FAQ
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How do I get help or contact support?
Do you have questions or need assistance using Drops?P...
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Dojo
You can find Dojo either within the Home tab (Review T...
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I want to delete my Drops account
Note: If you have an active subscription purchased thr...
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Why can’t I see newly added language specific content in the app?
While we strive to be able to translate all of our new...
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Show the solution in English
To show the solution in English: 1. Go to your profile...
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Writing Practice
This option refers to languages that use different wri...
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Vibration
To turn on/off this option, please go to your Profile,...
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Different Apps for specific languages
We created different apps for different languages beca...
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How do I switch to Furigana?
To switch to Furigana, please log into your account, g...
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How do I access the listening test/exercise?
The listening test is part of a gameplay where you wil...
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How do I hide or unhide words?
You can hide or unhide words either within Word Previe...
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Streak Rescue
Streak Rescue allows you to keep your streak alive, ...
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Learning Units
Drops topics have been organized under Learning Units ...
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Quiz Mode
Quiz Mode is a review tool that challenges not only yo...
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Learning levels
Changing the learning level doesn't increase the diffi...
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I have been charged twice
Please note that in case of switching to a Lifetime pl...
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How do I reset my password?
To reset your password please follow these instruction...
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Motivational messages
To turn on/off the motivational messages: log into ...
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Unsubscribe
You can unsubscribe from our email communications by f...
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Notifications
To turn on/off the notifications: log into your acc...
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Invite Friend
Invite friend is an option that allows you to share yo...
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Achievements
The Achievements board keeps track of your progress in...
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How do I set my native language?
To set your native language, please go to the Profile ...
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How do I gift someone a subscription and how do I redeem a gift?
How can you give Drops as a gift? Visit our Gift page...
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I've noticed a wrong word. How do I report it?
If you come across any errors when a word is introduce...
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Streak
To maintain your daily streak, you must complete a ses...
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What's the difference between seen and mastered words?
Once you encounter a new word and select it, it become...