You can find detailed information about our Premium subscription fees, cancellation, and refund policy here.
Drops subscriptions can be purchased through:
- Google Play Store
- Apple App Store
- or online at https://payment.languagedrops.com/purchase (handled by Paddle)
In-app purchases are purchased from and billed by the respective app store, not by us.
Please contact Google or Apple directly to request a refund for an in-app purchase. You can find more detailed information about the respective app store's refund policies here:
Please note that Apple manages all of its subscriptions and purchases directly. This means that we are not able to refund, cancel, or manage accounts created through Apple.
The order process for online purchases is conducted by the third-party online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
In case you need assistance with an online purchase, please reply to the email you received for your order from Paddle.com and their support team will be in touch shortly!
If you need further assistance, please click on the widget (bottom left corner) or scroll down and click on "Submit a request". We will get back to you ASAP.